This Privacy Policy explains:

• What data we collect
• How and why we collect it
• How we use, share, and store your data
• Your rights and how to exercise them

By using our Website or availing of any of our services, you consent to the practices described in this policy. If you do not agree, please do not use our services or access our Website.

1. Scope and User Classification

This policy applies to:

• Visitors: Individuals who browse our Website
• Customers: Entities or individuals who avail of our services/products
• Users: Representatives or employees using our services on behalf of Customers

 

2. Information We Collect

Visitor Data:

• IP address, geographic location, browser type, pages visited, and time spent
• Cookies, web beacons, and similar tracking technologies
• Information submitted via forms such as name, email address, and phone number

Customer Data:

• Full name, company name, designation, email address, and phone number
• Billing and payment information (collected securely through third-party payment processors)

User Data:

• Name, email, IP address, location (if enabled), device details, OS and browser information
• User communication preferences (email, SMS, calls)
• Usage behavior, session analytics, and recorded interactions (with consent)

 

3. How We Use Your Information

Visitor Data:

• Monitor website performance and enhance user experience
• Run marketing campaigns and remarketing ads (based on consent)

Customer Data:

• Enable account creation, service delivery, and support
• Facilitate secure payment processing
• Send updates, service notifications, and promotional offers (based on consent)

User Data:

• Improve service functionality and personalize experiences
• Deliver technical support and software updates
• Monitor usage trends for feature optimization

 

4. Cookies and Web Beacons

Cookies and web beacons help enhance your interaction with our Website:

• Cookies: Small data files stored on your device to remember user preferences
• Web Beacons: Transparent graphics embedded in web pages or emails to track behavior

You may disable cookies via your browser settings. Learn more at www.allaboutcookies.org.

 

5. Legal Basis for Processing Data

We process your data under the following legal grounds:

• Consent: When you explicitly permit us
• Contract: To fulfill our obligations under a contract
• Legal Obligation: Where processing is necessary for compliance
• Legitimate Interest: For purposes like service improvement and marketing

 

6. Your Rights

You have the following data protection rights:

• Right to Access: Request details of your personal data
• Right to Rectify: Correct inaccuracies in your data
• Right to Erasure: Request deletion of your data
• Right to Object: Oppose processing for direct marketing
• Right to Restrict: Limit how we use your data
• Right to Data Portability: Transfer your data to another service
• Right to Withdraw Consent: At any time, where processing is based on consent

To exercise these rights, contact our Grievance Officer (see Section 13).

7. Data Retention

We retain your data for as long as necessary to:

• Provide our services
• Fulfill legal and regulatory obligations
• Resolve disputes and enforce our agreements

After retention, your data will be deleted or anonymized securely.

 

8. Children’s Privacy

Our services are not designed for users under the age of 16. We do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will promptly delete it.

 

9. Data Transfers

We may transfer your personal data to third-party service providers and affiliates in other countries. These transfers are subject to legally approved mechanisms ensuring adequate protection of your data.

 

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party website before providing personal information.

 

11. Security Measures

We adopt a range of security measures to protect your data:

• SSL/TLS encryption for secure data transmission
• AES and RSA encryption protocols
• Firewalls, intrusion detection systems, and regular vulnerability scans

You are responsible for keeping your login credentials secure and logging out after each session.

 

12. Grievance Officer

If you have any concerns regarding your privacy, please contact:

Grievance Officer
Name: Mr. Suraj Ghosh
Email: info@digitalaimatrix.com
Phone: +91 – 9876543210
Address: 593, 4th Floor, MCECHS Layout, Hegde Nagar, Jakkur, Bengaluru, Karnataka – 560077, India

14. Updates to This Policy

We may revise this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the revised policy.

For further queries or unresolved issues, please email us at: info@digitalaimatrix.com